How many times a day does your office phone ring? Who answers the phones when you are out of the office? Are you missing calls and missing business? Do you have time to follow up on estimates? Do you handle customer satisfaction surveys? Who schedules your technicians? Is your office staff getting paid even when you are not?
The PULSE is the answer to all those challenges. More than an answering service or dispatch center, the PULSE is all that and more. The PULSE provides 24-hour/7 day a week professional call taking from Houston, Texas, even on holidays. Our PULSE professionals answer every call with a smile.
The ConnectusPro Advantage
More than just a call center, our professional representatives help streamline your business and drive your customer's satisfaction through a dedicated and industry leading approach to customer service.
We go way beyond simple call taking and dispatch. Each PULSE professional will call customers 30 minutes prior to service just to let them know the technician is on the way and will e-mail them a picture and bio of the technician so they know who to expect at their door. The PULSE also offers:
- Outbound calls to follow up on outstanding estimates and book inspections
- Cutting edge GPS technology to track the location of your technicians
- Happy Calls to gauge and track customer satisfaction
- Thank You notes for each customer to increase loyalty and repeat business
- 24/7 live call handling including holidays
- The professionalism that comes with focused training and dedication
Your PULSE representatives receive constant training, individually and as a group in weekly Lunch & Learns, to quickly and efficiently dispatch calls to the appropriate technician via the industry leading t-Tab system.
Find out how ConnectusPro can accelerate your business by clicking the button below!
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